Shipping policy
Last Updated: August 2026
Effective Date: July 1, 2026
1. Overview
Haunted Season ships to addresses within the continental United States only. All orders are processed and dispatched from our fulfillment partners' US warehouse facilities. Shipping times and costs are calculated at checkout based on your delivery address and selected shipping method.
2. Shipping Methods & Delivery Times
We offer the following standard shipping options:
- Standard Shipping: 3–5 business days
- Express Shipping: 1–2 business days
Business days are Monday–Friday and exclude holidays. Shipping times are estimates only and are not guaranteed. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Costs
In most cases, shipping costs are a flat rate, based on cart size.
In some instances, shipping costs are calculated and displayed at checkout based on:
- Item weight and dimensions
- Destination ZIP code
- Selected shipping method
Orders over a certain value may qualify for free or discounted shipping (see current promotions at checkout).
4. Order Processing
- Orders are processed for shipment within 1–2 business days of placement (excluding weekends and holidays)
- You will receive a shipping confirmation email with tracking information once your order has been dispatched
- Tracking numbers allow you to monitor your package in real time
5. Tracking Your Order
Once shipped, your order will include a tracking number provided via email. You can use this number to track your package with the relevant carrier. Haunted Season is not responsible for delays caused by carrier error or external circumstances.
6. Delivery Confirmation
Packages are typically left at your delivery address if a signature is not required. For signature-required items, the carrier will leave a notice if no one is home. You may arrange redelivery through the carrier or pick up your package at the carrier's facility.
7. Undeliverable Addresses
If a package cannot be delivered due to an incorrect or incomplete address, the carrier will attempt to return it to us. You may be charged a restocking fee, and we will contact you to arrange reshipment to a corrected address.
8. International Shipping
Haunted Season does not currently ship outside the continental United States. This policy may be updated at any time.
9. Liability & Lost/Damaged Packages
Haunted Season uses reputable carriers for shipment. However, we are not responsible for:
- Packages lost or damaged in transit
- Delays caused by carrier error or circumstances beyond our control (severe weather, natural disasters, etc.)
- Packages stolen from delivery locations
Damage Claims: If your package arrives damaged, please contact us within 7 calendar days of delivery with photos of the damage and the package exterior. We will work with the carrier and our fulfillment partner to investigate and resolve the claim.
Lost Packages: If your tracking shows a package should have arrived but hasn't, contact us within 14 calendar days of the expected delivery date. We will file a claim with the carrier.
10. Returns & Reshipment
See our Returns Policy for information on returning items and reshipment procedures.
11. Contact Us
If you have questions about your shipment or shipping to your address, please contact us at:
Email: sales@hauntedseason.com
Hours: [To be confirmed]
This policy is subject to change without notice. The most current version is always available at hauntedseason.com/policies/shipping.