Refund policy
Last Updated: April 2026
Effective Date: July 1, 2026
1. Overview
Haunted Season wants you to be satisfied with your purchase. If you're not completely happy with your order, we offer returns and refunds within the timeframe and conditions outlined below.
This policy applies to all orders placed through hauntedseason.com. Product-specific warranty claims should be directed to the manufacturer.
2. Return Window
2.1 Standard Return Period
You have 30 calendar days from the date of delivery to initiate a return. Requests submitted after 30 days will not be accepted.
2.2 Holiday Extensions
During the Halloween season (September 1 – November 30), the return window is extended to 60 calendar days from delivery.
3. Return Eligibility
3.1 Returnable Items
Items are eligible for return if they meet ALL of the following conditions:
- The item is in original, unused condition with all packaging and components intact
- The item has not been damaged, worn, altered, or modified by you
- The item includes all original tags, seals, documentation, and accessories
- The item is not a final sale or clearance item (as marked on product page)
- The item is not a custom, personalized, or made-to-order product
- The item was purchased within the applicable return window
3.2 Non-Returnable Items
The following items are NOT eligible for return:
- Opened, used, worn, or damaged items
- Items with missing packaging, tags, or accessories
- Final sale or clearance items
- Custom or personalized products
- Seasonal items purchased outside of normal season (e.g., Christmas items bought in June)
- Items purchased with promotional codes or special discounts (at our discretion)
- Masks, face coverings, or items intended for contact with skin or face
- Opened animatronics or electronic props (unless defective—see Section 5)
4. Return Process
4.1 Initiating a Return
To start a return:
- Contact us at support@hauntedseason.com with your order number and reason for return
- Provide any photos if the item is damaged or defective
- We will review your request and respond with return authorization and shipping instructions within 2–3 business days
4.2 Return Shipping
Once return authorization is approved, you will receive:
- A prepaid return shipping label (for eligible returns under $100)
- Return address and instructions
- Your return authorization number
Important: Use only the return label and address we provide. We are not responsible for packages shipped to unauthorized addresses or without a return authorization number.
4.3 Return Shipping Costs
- Free return shipping is provided for defective or damaged items
- Free return shipping is provided for orders over a certain value (see current policy at checkout)
- Customer pays return shipping for returns due to change of mind, wrong item choice, or size/fit issues under $100
Items shipped without a prepaid return label or return authorization may be refused and returned to you at your expense.
4.4 Return Inspection
Once we receive your return, we will inspect the item to verify it meets return eligibility criteria. This process typically takes 5–10 business days. We will notify you via email of the inspection result.
5. Defective & Damaged Items
5.1 Damage in Transit
If your item arrives damaged or with missing components:
- Contact us within 7 calendar days of delivery with photos of the damage and packaging
- We will work with the carrier to file a damage claim
- You may be offered a replacement or refund at our discretion
5.2 Defective Items
If your item is defective or not functioning as advertised:
- Contact us within 14 calendar days of delivery with photos and description of the defect
- We will investigate and may request the item be returned
- If confirmed as defective, we will provide a full refund or replacement at no cost
6. Refund Processing
6.1 Refund Amount
Approved refunds will be issued as follows:
| Scenario | Refund Amount |
|---|---|
| Defective or damaged in transit | 100% of item price + original shipping |
| Change of mind / wrong choice (within 30/60 days, unused) | 100% of item price minus restocking fee |
| Defective (discovered after 14 days but within return window) | 100% of item price |
6.2 Restocking Fee
A restocking fee of 10% of the item's purchase price will be deducted from refunds for items returned due to change of mind, wrong size, or similar non-defect reasons (unless the return is due to our error).
Example: A $100 item returned for change of mind will receive a $90 refund.
Restocking fees are waived for:
- Defective or damaged items
- Items we shipped in error
- Items that do not match the product description
6.3 Refund Timeline
Refunds are processed within 7–10 business days of receipt and inspection of your returned item. The refund will be issued to your original payment method. Depending on your financial institution, the credit may take an additional 3–5 business days to appear in your account.
6.4 Partial Refunds
If you return part of a multi-item order, each item will be evaluated individually. Shipping costs are non-refundable unless the return is due to our error.
7. Exchanges
We do not process direct exchanges. If you need a different size or color:
- Initiate a return for the original item (following this policy)
- Once your refund is approved, place a new order for the desired item
- Return shipping for the original item will be free if you place a new order within 30 days
8. Final Sale & Clearance Items
Items marked as Final Sale or Clearance are not returnable except in cases of:
- Defective or non-functioning products
- Damage in transit
- Items that do not match the product description
9. Items Under $20
To keep costs manageable, items priced under $20 may be offered a returnless refund at our discretion rather than a physical return. We will notify you if this option applies to your return.
10. Lost or Damaged Return Shipments
If your return package is lost or damaged in transit:
- Contact us immediately with your return authorization number and tracking information
- We will file a claim with the carrier
- Once resolved, we will process your refund
We are not responsible for return packages that are lost or damaged if you did not use the prepaid return label we provided.
11. Return Status & Tracking
You can track the status of your return by:
- Replying to our email confirmation
- Contacting support@hauntedseason.com with your return authorization number
- Using the tracking number on your prepaid return label
12. Special Cases
12.1 Overseas Returns
We do not accept returns shipped from outside the United States. If you are located outside the US and need to return an item, contact support@hauntedseason.com for instructions.
12.2 Prohibited Items
Certain items (masks, face coverings, items for contact with skin) cannot be returned once opened for health and safety reasons. These will be clearly marked on the product page.
12.3 Recalls
In the event of a product recall, we will contact you directly and provide instructions for return and refund, regardless of condition or return window.
13. Customer Responsibility
You are responsible for:
- Ensuring returned items are securely packaged to prevent damage
- Using only the return label and address we provide
- Retaining tracking information until the refund is processed
- Notifying us of any issues within the specified timeframes
14. Disputes & Chargebacks
If you initiate a chargeback or dispute with your financial institution without first contacting us, we reserve the right to:
- Suspend your account
- Refuse future orders
- Pursue legal remedies
Please contact us directly to resolve any billing disputes before filing a chargeback.
15. Policy Changes
Haunted Season reserves the right to modify this Returns & Refunds Policy at any time. Changes will be effective immediately. Returns initiated after a policy change will be governed by the new policy.
16. Contact Us
If you have questions about returns or refunds, please contact us at:
Email: support@hauntedseason.com
Hours: [To be confirmed]
Response Time: We aim to respond to all return inquiries within 2–3 business days
This Returns & Refunds Policy is subject to change without notice. The most current version is always available at hauntedseason.com/policies/returns.